Refund & Cancellation Policy

1.0 Individual Assessment Purchases

For individual candidates purchasing a single assessment credit (e.g., ₹299 individual test unlock):

• Non-Refundable: Once a candidate starts an assessment attempt (TAT, WAT, or SRT) or accesses the dashboard telemetry, the credit is considered fully consumed. No refunds will be provided.
• Technical Failures: In the event of a verified server-side transaction failure or payment checkout error where the seat was paid for but never provisioned, contact `contact@psyborg.in` with your Razorpay Payment ID to manually authorize your seat.

2.0 Academy & Bulk Seat Subscriptions

For mentoring academies and coaching institutes purchasing bulk seat licenses:

• Bulk seat purchases are pre-allocated seat credits. Unused seat credits are eligible for a full refund within **7 days** of purchase, provided no students have been activated or provisioned under those specific credits.
• Once a student is registered or activated in a seat, that seat credit is locked and cannot be refunded or re-allocated to a different student.

3.0 Subscription Cancellation

Academies on recurring seat billing plans may cancel their subscriptions at any time via the billing console. Upon cancellation:

• The active portal access remains open until the end of the current billing cycle.
• No pro-rated refunds are issued for mid-cycle cancellations.

4.0 Refund Processing Timeline

Approved refunds are processed immediately on our end. The funds will be credited back to your original payment source (credit card, debit card, UPI, or net banking) via our secure gateway (Razorpay) within **5 to 7 business days**, in accordance with standard bank processing times.